Realigning Buyer and Supplier Expectations: Benefits of a Healthcheck on Any Relationship

DATE & TIME:

Tuesday, March 3, 2009

10:00 a.m. CST
11:00 a.m. EST
4:00 p.m. GMT

SPEAKERS:

Todd Hintze
Principal
Everest Group

Rich Kabrt
Associate Principal
Everest Group

Rob Damm
Engagement Director
Everest Group

In both new and mature outsourcing partnerships, buyers and suppliers often find that their expectations - as related to cost, risks, flexibility, and performance - are not being fully met. Some are looking to obtain more value out of an already successful partnership. Others are seeking a way to put the relationship back on track. Under both scenarios, we generally find a common set of issues to be addressed – unclear objectives, misaligned interests, and/or poor communication. Regardless of the ‘root causes’, the resulting environment creates a counterproductive relationship that leaves both parties short of realizing their true potential.

To help resolve this common issue, Everest has developed a proprietary Healthcheck methodology for evaluating the effectiveness of outsourcing relationships. In addition to examining performance to date, the Healthcheck identifies improvement opportunities for enhancing the relationship beyond the structure of the current agreement. While troubled relationships clearly benefit, we have found that many “good” relationships can be even better after a fresh perspective.

Join us for an insightful one-hour Webinar, in which we will outline the Healthcheck approach and highlight the distinct benefits that it can deliver to your client or provider organization.

In addition to the above you will learn:

• Quantitative and qualitative metrics for evaluating your current outsourcing agreement
• Key strategies for realigning buyer and supplier agendas and priorities
• Case studies illustrating the immediate and practical value that Healthcheck delivers to both buyers and suppliers

Click here to register for this free Webinar.

Please note that our Webinar sponsors may not allow competitive firm participation or registration.

C-Level Executives, Vice Presidents, Lines of Business Directors responsible for:

• Information Technology & Operations
• Global Sourcing, Contract Management
• Financial Strategy

Outsourcing Center is the world’s most prominent Internet portals for authoritative information on outsourcing. The Center’s mission is to build the industry by helping people understand how to create value through outsourcing. We pride ourselves on supplying a trusted and objective third-party perspective to our opt-in subscriber base of 48,000 through consistent editorials, research, whitepapers, and the annual Outsourcing Excellence Awards. For more information, contact Peter Bowes at pbowes@everestgrp.com.